Content of this pageAbout accounts
(1) Setting up an account
- The WEB management tool can be accessed using the login ID and password in the "Registration Information" listed in the [SB Payment Service] System Connection Information (Registration Complete) Notification that ColossalTech will notify merchant of the service contract after the service contract is signed.
- The account information we will inform you of is the "Company Administrator" account information.
- If you will be using separate accounts for each staff member, etc., to use the WEB management tool, please create an "operator" account in advance from the WEB management tool.
(2) Account types and structure
The operations and content you can view vary depending on the type of account.
◆Account types
There are two types of accounts. The "① Company Administrator" account will be notified by SBPS. The "② Company General User" account will be created by merchant from the "① Company Administrator" account.
| Account Type | Account Creator | Intended users | Payment Operation | Authorization to issue new accounts | |
|---|---|---|---|---|---|
| Refund Scope | History Reference Range | ||||
| ①Company administrator | SBPS | Service Manager | All Payment within the applied service | All Payment within the applied service | 〇 |
| ②General company users | Company Administrator | Service personnel | All Payment within the applied service | All Payment within the applied service | ✕ |
① Company administrator account (The name of merchant will be displayed in the "Operator name" field on the management screen.)
- This is an administrator account issued by BPS. Settlement, Payment reference, and Refund can be made through this account.
- You can create new "operator" accounts under your company for service personnel.
- The subordinate "operator" account can view Payment Payment information, Refund, and control the account.
② Company general user account
- This account is for staff who will be operating the target service. Settlement, Payment reference, and Refund can be made through this account.
- If necessary, please create a "② Company General User" account at merchant. You can create multiple accounts.
For details on how to create an operator, please refer to "7. System Settings (1)-③ Creating a New Operator."
◆Account configuration
The account structure for each tier is as follows:
Processing Menu
The functions of this tool are as follows:
| menu | Submenu | Function | Company Administrator | General company users |
|---|---|---|---|---|
| Payment Management | Payment Management |
| 〇 | 〇 |
| Refund Management |
| 〇 | 〇 | |
| Reports | graph | Displaying Payment history in graph form (Today, Last 2 days, Last 7 days, Last month) | 〇 | ✕ |
| Total Summary | Display a summary of results for the specified collection period | 〇 | ✕ | |
| System Settings | Operator Management |
| 〇 | ✕ |
| 〇 | ✕ |
Log in
[WEB management tool URL]
https://cbs-console.colossal-tech.com/opreal/
1. Enter your user ID and password.
2. Enter the image verification code and click Log in. Enter the image verification code and click Log in.
*If you forget the password for your company general user account, please reset the password using the company administrator account.
*If you have forgotten the password for your company administrator account, click "Forgot your password?" and follow the procedure to set a new password on the screen that appears. You will need to enter your company administrator account information.
Payment Management Menu
The Payment Management Menu is used to process the following:
- Display a list of Payment records and download an Excel file
- Check Payment details
- Refund Processing
- Display the list of Refund and download the Excel file
(1) Payment Management
You can view and check Payment history of all Payment (Settlement and Refund).
Payment history search
・You can search your Payment history by setting the following search items. Enter any of the search items and click "Search".
| Field name | Description |
|---|---|
| Company name/service name | Search using the "company name" or "service name" used when applying. |
| Select Payment status | Choose from: waiting for payment, Payment successful, Payment in progress, Payment failure, closed, Payment failure, Payment cancellation, Refund, end user payment in progress |
| Terminal processing serial number/GW Financial institution number/ Financial institution number | Search by the number given at the time of Payment (terminal processing serial number/GW Financial institution number/ Financial institution number) Search by the method used for Payment |
| Financial institution selection | WeChat Pay |
| Select Payment status | WEB type (PC Payment) / Mini app type / InAPP type / WEB type (smartphone Payment) |
| Date (From To) | Narrow your search by Payment date (From) and Payment date (To) |
Payment list display items
The following items are displayed in the Payment list:
*The items displayed differ between Administrator/ merchant Administrator accounts and Operator accounts.
| Field name | Description |
|---|---|
| operation | Details: Link to display individual Payment slips Refund: Link to Refund processing menu (displayed only if Refund is possible) |
| Company name | Company name at time of application |
| Service Name | The name of the service you applied for |
| Terminal Processing Serial Number | Processing number generated by merchant side |
| Payment start/completion time | Payment start time, payment completion time |
| Total Payment amount | Settlement amount (yen) |
| Payment status (※1) | Payment result (pending, successful, Payment Payment Payment, closed, end user paying) |
| Financial Institution | Financial institution (WeChat Pay) |
| Reading Method | WEB type (PC Payment) / Mini app type / InAPP type / WEB type (smartphone Payment) |
※1 Payment status
There are six types of "Payment status" as follows:
| display | Payment status |
|---|---|
| Payment successful | Your payment has been completed successfully. |
| Payment failed | This will be displayed if Payment is not successful. Example: Errors such as insufficient balance in your account or exceeding your account's Payment limit |
| Awaiting payment | We are currently waiting for Settlement information from Financial institution of the Payment app used by the customer. This message will be displayed from immediately after Payment is made until Payment completed (successful or unsuccessful). |
| Refund | This is Payment which Refund process has been completed. |
| Payment in progress | Payment processing. It may be displayed temporarily when the management screen is displayed. |
| End user paying | Payment is currently entering their password on Payment app. |
Payment details (individual Payment slip) screen
Clicking on "Details" in the operation column to the left of the list will display the Payment details screen. You can check detailed information that is not displayed in the list. (The details icon will appear when you hover the cursor over it.)
The items that will be displayed on Payment statement are as follows:
| Field name | Description |
|---|---|
| Company name | Company name at time of application |
| Service Name | The name of the service you applied for |
| Terminal Processing Serial Number | Processing number generated by merchant side |
| Financial Institution Number | A number assigned by each Financial institution to identify Payment |
| Financial Institution | WeChat Pay |
| Reading Method | WEB type (PC Payment) / Mini app type / InAPP type / WEB type (smartphone Payment) |
| Total Payment amount | Settlement amount (yen) |
| Number of Refund | Number of Refund for the Payment |
| Refund amount | The total Refund amount for that Payment |
| Operator name | Name of the operator of the account that performed the operation |
| Error code | Applicable error number |
| Error message | Error Content |
*The displayed items are the same for Administrator/ merchant Administrator accounts and Operator accounts.
④Export Payment history
By clicking "Export" on the right side of the screen, you can output Payment history listed on the screen to Excel.
The following items will be output:
| Field name | Description |
|---|---|
| Company name | Company name at time of application |
| SBPS Merchant ID | Merchant ID notified by SBPS |
| Service Name | The name of the service you applied for |
| SBPS Service ID | Service ID notified by SBPS |
| Terminal Processing Serial Number | Processing number generated by merchant side |
| GW Financial institution Number | The control number within the cross-border pack is given when passing through the cross-border pack server. |
| Financial Institution Number | A number assigned by each Financial institution to identify Payment |
| Payment start time | The time Payment was initiated |
| Payment Completed Time | The time Payment was completed |
| Currency Type | Japanese Yen (JPY) |
| Payment amount | Settlement amount (yen) |
| Number of Refund | Number of Refund for the Payment |
| Refund Amount | Total Refund amount for the Payment (yen) |
| Payment Status | Payment result (pending, successful, Payment Payment Payment, closed, end user paying) |
| Financial Institution | WeChat Pay |
| Reading Method | WEB type (PC Payment) / Mini app type / InAPP type / WEB type (smartphone Payment) |
| Operator name | Account operator name |
(2) Refund Management
You can only view and check Payment history for which Refund has been processed.
Refund history search
- You can search for your Refund Payment history by setting the following search items.
- Fill in any search field and click Search.
| Field name | Description |
|---|---|
| Company Name※ | Narrow your search by "company name" when applying. *Partial search possible |
| Service Name | Narrow your search by the name of the account operator who performed the operation. *Partial search possible |
| Select Payment status | Choose from: waiting for payment, Payment successful, Payment in progress, Payment failed, closed, end user payment in progress |
| Terminal processing serial number/GW Financial institution number/ Financial institution number | Search by the number given at the time of Payment (terminal processing serial number/GW Financial institution number/ Financial institution number) |
| Financial institution selection | Select payment methods to search |
| Reading Method | Choose from WEB type (PC Payment)/mini app type/InAPP type/WEB type (smartphone Payment). |
| Date (From To) | Narrow your search by Payment date (From) and Payment date (To) |
* Refund transaction history data will be stored for one year.
② Refund list display items
The following items will be displayed in the Refund list:
| Field name | Description |
|---|---|
| operation | Details: Link to display individual Payment slips Refund: Link to the Refund processing menu (displayed only if Refund is possible) |
| Company name | Company name at time of application |
| Service Name | The name of the service you applied for |
| Terminal Processing Serial Number | Processing number generated by merchant side |
| Refund start/completion time | Refund start time, Refund completion time |
| Total Payment amount | Settlement amount (yen) |
| Payment Status | Payment result (pending, successful, Payment Payment Payment, closed, end user paying) |
| Financial Institution | Financial institution (WeChat Pay) |
| Reading Method | WEB type (PC Payment) / Mini program type / InAPP type / WEB type (smartphone Payment) |
| operation | Details: Link to display individual Payment slips Refund: Link to the Refund processing menu (displayed only if Refund is possible) |
| Company name | Company name at time of application |
| Service Name | The name of the service you applied for |
Refund details (individual Refund Payment slip) screen
Clicking on "Details" in the operation column to the left of the list will take you to the Payment details screen. You can check detailed information that is not shown in the list.
・The following will be displayed on the statement:
| Field name | Description |
|---|---|
| Company name | Company name at time of application |
| Service Name | The name of the service you applied for |
| GW Refund Processing Serial Number | The control number within the cross-border pack is given when passing through the cross-border pack server. |
| Financial Institution Refund Number | A number that identifies a Refund transaction and is assigned by each Financial institution at the time of Refund. |
| Terminal Processing Serial Number | Processing number generated by merchant side |
| GW Processing Number | The control number within the cross-border pack is given when passing through the cross-border pack server. |
| Financial Institution Number | A number assigned by each Financial institution to identify Payment |
| Financial Institution | WeChat Pay |
| Refund amount | The total Refund amount for that Payment |
| Total Payment amount | Settlement amount (yen) |
| Operator name | Name of the operator of the account that performed the operation |
| Error code | Applicable error number |
| Error message | Error Content |
*The items that can be checked are the same as those for company administrators/general company users.
④ Export Refund history
By clicking "Export" on the right side of the screen, you can output Refund history listed on the screen to Excel.
* Output will be in "Export: Excel book format"
| Field name | Description |
|---|---|
| Company name | Company name at time of application |
| SBPS Merchant ID | Merchant ID notified by SBPS |
| Service Name | The name of the service you applied for |
| SBPS Service ID | Service ID notified by SBPS |
| Terminal Processing Serial Number | Processing number generated by merchant side |
| GW Processing Number | The control number within the cross-border pack is given when passing through the cross-border pack server. |
| Financial Institution Number | A number assigned by each Financial institution to identify Payment |
| Refund Start Time | Refund Start Time |
| Refund Completion Time | Refund completion time |
| Currency Type | Japanese Yen (JPY) |
| Payment amount | Settlement amount (yen) |
| Number of Refund | Number of Refund for the Payment |
| Refund Amount | Total Refund amount for the Payment (yen) |
| Refund Status | Refund successful, Refund unsuccessful |
| QR Financial institution | WeChat Pay |
| Reading Method | WEB type (PC Payment) / Mini program type / InAPP type / WEB type (smartphone Payment) |
| Operator name | Account operator name |
(3) Refund
You can use this tool to Refund payments that have already been Payment.
1. Search for Payment you want to Refund on Payment management screen.
*For search, please refer to "(1) Payment Management - ① Payment History Search"
2. Click "Refund" in the operation column on the left side of the screen.
3. The following Refund amount input screen will be displayed.
4. Enter the Refund amount (amount to be Refund), Refund password (password for Refund), and remarks (optional) and click "OK."
5. When "Refund successful" is displayed, Refund is complete.
Report Menu
The report menu allows you to check the current Payment status using graphs and summary statistics.
(1) Graph
You can check the following contents:
◆Type of graph displayed
| Today's tally | Settlement amount, number of Payment, total Refund amount, and number of Refund for today (0:00-23:59:59) |
| Settlement for 2 days | Settlement and Refund amounts for the past two days (including today) |
| Total number of Payment in two days | Number of Payment and Refund for the past two days (including today) |
| 7 day Settlement | Settlement and Refund amounts for the past 7 days (including today) |
| Total number of Payment in 7 days | Number of Payment and Refund in the past 7 days (including today) |
| 30 day Settlement | Settlement and Refund amounts for the past month (including today) |
| Total number of Payment in 30 days | Number of Payment and Refund in the past month (including today) |
(2) Total summary
If you specify a time period, you can see a summary of Payment achievements by payment methods during that period.
・The displayed items are as follows.
| Field name | Description |
|---|---|
| Company name | Company name at time of application |
| Service Name | The name of the service you applied for |
| Financial Institution | WeChat Pay |
| Number of Settlement | Total number of WeChat Pay Settlement or Refund processed |
| Settlement amount | WeChat Pay Settlement total |
System Settings
You can view and change information about the subordinate "Company General User" accounts.
(1) Operator management
Displays a list of subordinate operators and allows you to edit their information. You can also create new operators from here.
Operator List
- A list of registered operators will be displayed.
- From each operator operation column, you can edit, reset password, Refund password reset, and lock account.
- Click "Create New" on the top right to create a new operator. Click "Delete" to delete an operator that you have already created.
| Field name | Description |
|---|---|
| Operator ID | Account login user ID |
| Company name | Company name at time of application |
| Service Name | The name of the service you applied for |
| Operator name | Account operator name |
| Operator Type | Operation authority name ・Company administrator ・General company users |
| Operator Status | ID Status Indication ・"Normal" = Activation ・"Locked" = Deactivate (cannot log in) |
| operation | When you place the cursor over an operation, an icon will appear. ・Edit: Displays the editing screen for registration information. ・Password reset: Displays the password reset screen when logging in. ・Reset Refund Password: Displays the Refund password reset screen. ・Lock: You can lock (deactivate) your user ID. |
Operation Functions
Click the operation you want to perform from the operation column of each operator. The same operations can be performed by the administrator account.
About the operation column (red frame)
| Field name | Display Icon | Feature Description |
| ①Edit |  | Edit the registration information for your account. |
| ② Password reset |  | Reset your password when you log in. |
| ③Reset Refund password |  | Reset your Refund password. |
| ④ Lock |  | Locks the target account. |
①Edit: Edit the registration information for your account.
Clicking "Edit" in the operator operation column will take you to the screen below.
・The following can be changed from the editing screen.
| Field name | Description | Required Settings |
|---|---|---|
| Company name | Company name at time of application | 〇 |
| Operator name | Account operator name (free input) | 〇 |
| Operator ID | User ID required for login (free input) | 〇 |
| Operator Type | Select from company administrator/company general user | 〇 |
| Service Name | The name of the service you applied for | 〇 |
| Operator Status | Select from Normal (Activation)/Locked (Deactivate) | 〇 |
| post | Free Input | – |
| language | Select Japanese | – |
| Mobile Number | Free Input | – |
| E-mail address | Free Input | – |
*If you are logged in, you can continue to use your account with the previous information until you log out.
* Entering your mobile phone number and email address is optional. No contact will be made to the contact information you enter here.
② Password Reset: Reset the password when logging in.
- Clicking "Password Reset" in the Operator Operations section will take you to the screen below.
- Enter a new password consisting of 6 to 20 alphanumeric characters and symbols, and click OK.
(The available symbols are "!@#$%^&-")
*If you are logged in, you can continue to use your account with the previous information until you log out.
③Reset Refund Password: Reset your Refund password.
- Click "Reset Refund Password" in the operator operations section to go to the screen below.
- Enter a new password consisting of 6 to 20 alphanumeric characters and symbols, and click OK.
(Allowed symbols are "!@#$%^&-").
*The information will be changed when the changes are made.
④Lock: Locks the target account.
- Clicking "Lock" in the operator operations column will lock the account.
- When locked, the account action column will change to "Unlock."
- A locked account can be unlocked by clicking "Unlock" in the Actions column.
After lock screen
・ Screen after unlocking
Once locked, you will no longer be able to log in to the WEB Administration Tool.
*The account will be locked once it is locked.
* The currently logged-in account will remain logged in unless you log out. Create a new operator
Create a new operator
If you will be using separate accounts for staff etc., create a new "operator" account.
1. Click "+ Create New" on the operator management screen.
2. You will be directed to the new creation screen. Enter the information and click "OK" to complete the creation.
・Please input the following information.
| Field name | Description | Req'd |
|---|---|---|
| Operator name | Name of the account operator (displayed as the operator in Payment history, etc.) | 〇 |
| Operator ID | User ID required for login Recommended setting example: Administrator's user ID + 001~ | 〇 |
| Operator Type | Select "Operator" *If you select "Company Administrator," an account with administrator privileges will be issued. For details on permissions, please see "1. About accounts ◆ Account configuration". | 〇 |
| Company name | Company name at time of application | 〇 |
| Service Name | The name of the service you applied for *Only the account you are logged in to can be selected. | 〇 |
| Operator Status | Select "Normal" | 〇 |
| post | No entry allowed (free entry) | |
| language | Select "Japanese" | 〇 |
| Mobile Number | No entry allowed (free entry) | |
| E-mail address | No entry allowed (free entry) | |
| password | Set the password required to log in | 〇 |
| Refund password | Set the password required when Refund. | 〇 |
Change login account information
Click the "▼" next to your login name in the upper right corner of the screen to display the account information menu. You can change the registration information and password for the currently logged in account.
(1) Profile change
Change Attribute information of the account you are logged in to. Click "Profile" from the account information menu above.
・Update any profile items you wish to change and click OK.
| Field name | Description |
|---|---|
| Operator name | Name of the account operator (displayed as the operator in Payment history, etc.) |
| Mobile Number | No entry allowed (free entry) |
| E-mail address | No entry allowed (free entry) |
| language | Select Japanese |
(2) Change password
You can change the password required to log in to the currently logged in account.
Click "Change Password" from the Account Information menu to display the password change screen.
1. Enter the following:
Current Password: The current password for the account you are logged in to.
New password: Changed password
New password (confirm): Changed password (re-enter)
*Please set a password that is between 6 and 20 characters long and contains a combination of alphanumeric characters and symbols.
(The symbols you can use are "!@#$%^&-".)
2. Click "Change Password." When the message "Saved" appears, the change is complete.
* Your password will be changed once you make the change.
*If you are logged in, you can continue to use your account with the previous information until you log out.
If you want to use the new password immediately, please log out once.
(3) Change Refund password
You can change the Refund password for the currently logged in account.
Click "Change Refund Password" from the Account Information menu.
1. Enter the following:
Current Refund Password: The current Refund password for the currently logged in account.
New Refund Password: Changed password
New password (confirm): Changed password (re-enter)
*The initial setting is the same as the password used when logging in.
*Please set your Refund password using 6 to 20 digits of alphanumeric characters and symbols.
(The symbols you can use are "!@#$%^&-".)
2. Click "Change Refund Password." When the message "Saved" appears, the change is complete.
*You can continue to use your logged-in account with the previous information until you log out. If you want to use the new Refund password immediately, please log out once.
Logout
Log out of the Web Administration Tool.
1. Click the "▼" next to your login name in the upper right corner of the screen.
2. The account menu will be displayed, so click "Logout" at the bottom.
3. A confirmation screen will appear asking "Do you want to log out?" Click "Log out". You will be returned to the login screen.
FAQ
| No. | question | answer |
|---|---|---|
| １ | I can't log in. | ・Please check that your login ID and password are entered correctly. ・Your account may be locked. Please contact your company administrator. [Error message example] This account cannot be used. ・This is not valid. |
| ２ | I don't know my password. | ・Please contact your company administrator. - If you are a company administrator, please reset your password. |
| 3 | Can I create multiple accounts? | Please create a new operator account from your company administrator account. For details, please refer to "7. System Settings (1) Operator Management ③ Creating a New Operator." |
| 4 | I deleted the account I was using. Will Refund transactions and other operations performed using the account remain in the web management tool? | Even if you delete your account, your past Payment will remain. |
| 5 | Can I view my oldest past Payment using the online management tool? | For Payment transaction history and Refund transaction history, The data retention period is one year. |
| 6 | When I try to Refund, I get the error message "An error has occurred on Financial institution’s side." | Refund errors may occur depending on the timing of processing by Financial institution. Please try again later. |
| 7 | Payment payment history will show the Payment status as "Waiting for payment". | This will be displayed if Payment is being processed due to timing of communication with Financial institution. Please wait a while and reload the history. |
| 8 | Payment Payment status as "Payment cancellation." | This message appears when Settlement has been made but the customer has not completed the payment process (e.g., password entry failure, processing timeout, etc.). |
inquiry
For inquiries, please contact ColossalTech Inc.
[Email address] csc@colossal-tech.com
[Reception hours] 10:00-18:00/weekdays
