Service Overview

What is Rakuten Edy payment?

Rakuten Edy payment is a payment methods provided by Rakuten. You can use the E-money charged to your Rakuten Edy to pay for Item, etc.

The following methods of payment are available for end users:
《Rakuten Edy》
How to pay by holding your Rakuten Edy card or Osaifu-Keitai (Mobile wallet) over the "Rakuten Edy reader" or the "Felica port" on your PC
《Mobile Rakuten Edy》
How to pay by launching Mobile Rakuten Edy app installed on your smartphone

For more information about Rakuten Edy payment, please also see the following website. The URL may be subject to change.
<Rakuten Edy payment >
http://edy.rakuten.co.jp/

Service Diagram

Main Features

• You can charge your card in a variety of ways, including cash, credit card, and Rakuten Super Points.
• You can make payments by simply holding up Rakuten Edy card or Osaifu-Keitai (Mobile wallet) without having to enter your ID or password.
  *Only available if you have a PC with a FeliCa port or Rakuten Edy reader.
• If you have Osaifu-Keitai (Mobile wallet) with Mobile Rakuten Edy app installed, you can make payments using the app.
  *Some devices may not be available.

Usage Information For End Users

Please refer to the service website for details on the purchasing procedure.
For end-user usage information, please check the FAQ or the page of each financial institution.

Service Specifications

Basic Specifications

The available billing systems and billing system-specific basic specifications are as follows.

Billing Methods

One-time charge	○
Recurring charge (simple)	×
Recurring charge (based on term or usage rate)	×

Basic Specifications

Billing method	Field		Specifications
One-time charge	Close authorization settlement	Automated sales	○
		Specified sales	×
	Period for settlement		Settlement is not necessary because the auto close authorization settlement is performed.
	Period for cancellation		There is no cancellation function because it is auto close authorization settlement.
	Period for refund		Up to 30 days after Purchase request processing date

Supported devices

The available devices are as follows.

Device	Availability	Remarks
PC	○	–
Smartphone	○	Rakuten Edy app must be installed on a smartphone equipped with Osaifu-Keitai (Mobile wallet) (R).
Mobile	×	–

List of Provided Functions

The following functions are provided. As for the payment administration tool, only the main functions are listed. For details, see the Payment Administration Tool Manual.

Billing system/Close authorization settlement	Provided functions	Link Type	API Type	Payment management tool
One-time billing/Auto close authorization settlement	Purchase	○	–	–
	Refund	–	–	○※1

Payment Status Transition

By implementing each of the functions provided, the status of the Payment will Transition as follows. For details on how to implement each function, refer to the Link Type System Specifications and Admin portal / Payment management tool Manual.

<<One-time billing/Auto close authorization settlement >>

Provided functions	Link Type Process name/Function ID	API Type Process name/Function ID	Payment management tool Screen name/Button name
Purchase	Purchase Request A01-1	–	–
Refund	–	–	Billing Information Screen "Refund request from SPS"

Cautions

Payment Refunds

Please note that due to the connection specifications with Rakuten Edy system, if the notification of Payment result fails (including Not Approved), rollback may not be possible and the charge may still be incurred. In this case, it is necessary to contact the end user and process the refund.
In addition, we use the "Edy Gift" service for Refund. This is a service in which the end user must explicitly receive the amount. In the unlikely event that the end user is unable to receive the "Edy Gift" within the Refund deadline on Rakuten Edy Card or Mobile Rakuten Edy app, the amount will be returned to merchant as a "Refund" on the statement of the month following Refund deadline, so we ask that merchant Refund directly to the end user.
<Reference sites>
Receive Rakuten Edy on your PC
http://www.rakuten-edy.co.jp/howto/gift/pc/index.html
Receive Rakuten Edy using Mobile Rakuten Edy app on your Android device
http://www.rakuten-edy.co.jp/howto/gift/sp/index.html

* Refund will be made via the Edy Gift Service.
*There is a receipt deadline, so you must receive it within that deadline.
*If you have a credit card with Rakuten Edy attached, you will not be able to use the Edy Gift Service if the credit card expires.

Unauthorized Usage Investigations and Chargebacks

Rakuten may investigate fraudulent use and issue a chargeback (refusal to purchase credit) if an end user reports a defective Item or that they do not remember using the product, or if they suspect fraudulent use by a third party. If we receive a call from Rakuten, we will promptly inform merchant of the situation, so please respond according to the contact information. If a chargeback is confirmed, the Settlement amount will not be subject to settlement and will be borne by merchant. For more information, please refer to the Important Information Explanation Document provided at the time of application.

Specifications

Rakuten Edy payment is provided by incorporating the services provided by Rakuten into Online Payment ASP Service. Please note that if Rakuten makes any changes to its specifications or economic terms, the specifications of the Rakuten Edy payment provided by our company may also change accordingly.

Service Suspension Due to Maintenance, etc.

Online Payment ASP Service carry out maintenance on an irregular basis. If there is a service interruption due to maintenance, we will notify you in advance and suspend the service. As a rule, we will notify you at least one week in advance. However, this does not apply in the case of emergency maintenance.
In addition, if a service outage occurs due to system maintenance or a malfunction of Rakuten or a Rakuten partner other than our system, we will notify merchant as soon as we become aware of the situation and investigate the cause. We will notify merchant as soon as we have identified the cause, but please note that if the cause is not attributable to our company, it may take some time to identify the cause.

Supplementary Information

No supplementary information available.